I Solve Property Management Maintenance Problems...

By providing online tenant maintenance training courses for both maintenance office staff as well as the field technicians doing the work. I've also developed several practical apps, AI Agents and workflows to address real-world 'business bottlenecks' (aka problems) experienced by ALL active real estate investors and property managers.

Why Listen to Me?

I've been involved in residential real estate since 1999 and have worked alongside nearly every person involved in maintaining rental properties—including tenants, maintenance technicians, contractors, landlords, property owners, real estate investors, and property managers.

I understand tenant maintenance through the eyes of all the players involved: the people who do the work, those who manage the work, tenants who's home the work is completed at and of course the owners who actually pay for the work.

Everything I teach comes from real-world field experience and takes into account everyone involved, resulting in reduced maintenance costs, improved productivity and increased satisfaction for everyone involved.

If your maintenance department regularly experiences:

  • Incorrect maintenance diagnoses

  • Constantly scheduling and rescheduling work orders

  • Tenant complaints/threatens to withhold rent

  • Repeat service calls for same issue

  • Incomplete documentation collected by field techs

  • Billing disputes

  • Maintenance techs leaving a unit with unfinished repairs

I teach the things most companies never train, like:

  • Correctly diagnosing maintenance issues from tenant descriptions

  • Asking tenant the right questions before dispatching a technician

  • What info to include in work orders sent to field techs

  • Scheduling technicians efficiently

  • Communicating professionally with tenants

  • Knowing when owner approval or a repair quote is required

  • Proper documentation and billing

  • Closing work orders completely to reduce callbacks